Paperchime · PinPoint Ventures

Privacy notice

Updated 10 October 2026

PinPoint Ventures is responsible for the order, support and feedback information handled by the Paperchime application.

PinPoint Ventures, 268 B DDA Flats, Sukhdev Vihar, New Delhi 110025, India. Email care@pinpointventures.in. Customer care: +91 98717 77110.

What we collect and why

• Adult name and email, selected product, order reference, price breakdown, payment status, transaction reference, dates and download requests: to create and fulfil orders, confirm payment and provide support.
• Coupon usage and voucher issue, reservation and redemption records: to enforce offers and maintain balances.
• Messages, optional ratings and, only with separate publication permission, a chosen display name: to respond, improve books and publish approved reviews.
• Resource identifiers and download times: to count sample requests. Saved-list identifiers stay in your browser.

We do not ask for children’s names or ages, photographs, submitted worksheet answers, UPI PINs, OTPs or bank passwords. Gift buyers receive a code to share themselves; we do not require a recipient email.

Choices and lawful requests

Order details are needed to fulfil the order. You can browse and try samples without creating one. Publishing feedback is an optional, separate choice. We do not add you to a marketing list. To request access, correction, deletion, withdrawal of publication permission or privacy help, contact us. We may verify that the request concerns your information.

Hosting and external services

The site, database and files use OpenAI Sites and Cloudflare infrastructure. Hosting providers process technical information for operation and security; processing may occur outside India subject to applicable law and their arrangements. UPI apps and WhatsApp handle information you choose to send through them under their own policies. We do not sell customer information or include advertising trackers. Information may be disclosed where required by law or for resolving payment and security issues.

Access and security

Administration is restricted to the owner’s authenticated account. Private download keys are stored as hashes; purchased gift codes are encrypted with the purchaser’s private access key. Possession of a private order link or gift code grants access, so keep it private. Contact us promptly if a link or code is exposed. These controls reduce risk; they cannot guarantee that no incident will occur.

Retention

Order, payment and voucher records are retained for delivery, dispute handling and applicable accounting or legal requirements. They are not deleted automatically. We review deletion requests and explain any legal obligation or unresolved transaction that requires retention. Review-publication permission can be withdrawn separately.

Children

Purchases, vouchers and forms are for adults. Do not submit children’s personal information. If such information reaches us, notify us so we can review it and remove it where appropriate. We do not offer child accounts or behavioural tracking.

See cookies, storage and analytics for browser storage and service logs.

Complaints and privacy requests

Grievance contact: Varna, owner of PinPoint Ventures. Write to care@pinpointventures.in with the subject “Paperchime complaint”, or call +91 98717 77110. The postal address is above. Include your order reference and a short description; leave out children’s details, passwords, PINs and OTPs.

We acknowledge complaints within 48 hours and aim to resolve them within one month. We will explain the outcome or any further information needed. You may also use the National Consumer Helpline; this does not restrict your legal remedies.